HotelAdministrator of HousekeepingFull
Answers telephone, e-mail, and responds to requests in a professional manner.
Oversee all functions of scheduling and forecasting for the housekeeping department.
Organize & schedule departmental functions such as: departmental meetings, parties, operational meetings.
Assists Hotel/Casino Executives with requests for VIP’s/Rooming Lists/and special projects.
Ensure compliance with attendance policies and procedures while maintaining employee attendance records.
Aid in research of all disciplinary action notices for the entire department.
Update spreadsheets with accurate data for laundry, productivity, check books for supplies & labor.
Research and provides data from guest satisfaction scores via Market Metrix.
Order supplies and provides accurate inventories for the department.
Provide supervision to housekeeping staff with guidance and instruction and guidance from the Director of Housekeeping.
Completes payroll and ensures that punch detail is compliant with standard payroll practices.
Assist the department with all processes in housekeeping.
Communicate with all employees in the department and engages in problem resolution.
Maintain organization and cleanliness of the housekeeping office/supply room.
Maintain incentive programs such as: employee birthday recognition, commendations, etc.
Perform special projects/ duties for the Director of Housekeeping and Assistant Executive Housekeepers as requested. High School diploma or equivalent and two years of administrative assistant experience or an equivalent combination of education, training and experience.Director of HousekeepingFull
Prepares, plans,and monitors the Housekeeping and Public Area budget and submits to the VP of Hotel, CFO And CEO for review and approval. Supervises a staff which involves direct and indirect responsibilities for interviewing,selection,training,and motivating. Maintains the care and use of supplies,equipment,etc. and the appearance of housekeeping areas,and performs regular inspections of rooms for sanitation,order,safety and proper performance of assigned duties. Approves purchases of all Housekeeping supplies and equipment and maintains adequate inventory levels of service products,amenities and linens to provide a clean,safe and comfortable environment. Develops and maintains written policy and procedures for housekeeping to ensure achievement of goals. Act as liaison between Housekeeping,Security,Hotel Management,Property Operations and Casino Operations. Perform other duties as requested by the Director of Hotel Operations. Bachelor Degree and seven years Housekeeping experience in a Hotel & Resort or an equivalent combination of education,training and experience.Floor Care SpecialistFull
Operates rotary machines for scrubbing/polishing and spin bonneting. Responsible for operation of carpet extractor and high speed burnisher for hard floors. Ensures standardization and quality of all work done in areas of responsibility. High School diploma or equivalent and minimum one-year general cleaning experience or an equivalent combination of education, training and experience.Floor SupervisorFull
This position ensures rooms and corridors are prepared for arrival and continued stay of Hotel Guests to standards commensurate with that of 4-star Hotel. A High School Diploma or equivalent is required and six years scheduling, housekeeping or general clerical experience or an equivalent combination of education, training and experience. Limo Maintenance DetailerFull
Adheres to the policies and procedures of the Transportation Department. Provides positive service standards to include but not limited to courtesy, sincerity and enthusiasm. Develops and maintains all cleaning and detailing schedules for limos and other vehicles. Supervises wash and detail requirements. Responsible for all Gold Strike tools and supplies assigned to the vehicle maintenance. Performs other duties and responsibilities as requested by the Transportation Manager and respond to requests necessary to provide continuous operation of all related vehicles and equipment. Must have and maintain a valid driver’s license. Spa ReceptionistFull
Adheres to the policies and procedures of the Spa Department.
Provides positive service standards including courtesy, sincerity and enthusiasm to all guests of the salon.
Answers phones, open/closes guest checks, handle payments, stock supplies.
Schedules appointments for the spa/salon services, taking into consideration the timing of the services.
Knowledgeable of the products and services and makes recommendations to the guests.
Greets and departs guests of the spa.
Ensures the comfort and safety of each guest.
Maintains accurate records of receipts as specified by departmental policies and procedures.
Utilizes excellent customer service skills to establish rapport with guests.
Performs other duties and responsibilities as requested by the Spa Director. High School diploma or equivalent and one year experience as a Receptionist in a spa/salon or similar position or an equivalent combination of education, training and experience. Must be CARE certified or is capable of being certified for CARE.
Valet Attendant - Full TimeFull
This position is responsible to assist guests by parking and retrieving their vehicles while demonstrating the highest level of customer service. A High school diploma or equivalent and one year driving experience, or an equivalent combination of education, training and experience. Must be at least 18 years of age. Valid Driver’s license required. Must be able to drive automatic and standard transmission vehicles. Valet Attendant- Part TimePart
This position is responsible to assist guests by parking and retrieving their vehicles while demonstrating the highest level of customer service. A High school diploma or equivalent and one year driving experience, or an equivalent combination of education, training and experience. Must be at least 18 years of age. Valid Driver’s License required. Must be able to drive automatic and standard transmission vehicles. VIP SupervisorFull
The VIP Supervisor supervises the activities of Bell Services, Valet, Transportation, Limo Services and VIP check-in while ensuring the highest level of guest and employee satisfaction possible.
Adheres to the policies and procedures of the Front Services and Hotel Department.
Communicates with casino hosts and other departments for VIP events and reservations.
Ensures every employee in the department provides positive service standards to include, but not limited to, courtesy, sincerity, and enthusiasm to all guests and patrons of the Hotel and Casino by promoting such standards through example.
Maintains a high level of productivity through proper staffing of the employees.
Maintains good communication within and between departments associated with Bell & Valet, provide leadership, counseling and training for all employees, evaluate and discuss performance levels with employees.
Communicates with employees and understands procedures.
Responsible for training new employees in operations and instructs them in policy and procedures.
Handles difficult guest situations within limits of authority and ensure that an efficient and courteous service is provided.
Drives cars or limos for guests or other employees, valet parks cars, assist guest with luggage or check guests in to Hotel.
Performs other duties and responsibilities as requested by Hotel Management.
High school diploma or equivalent and six years hotel Front Services experience, or an equivalent combination of education, training and experience.
Valid Driver's license required.
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