HotelAdministrator Housekeeping - (status clerk)Full
Answers all courtesy calls and dispatch responses accordingly, while monitoring status of guest rooms and controlling the issue and retrieval of master keys and radios. Constantly answers all Housekeeping lines and dispatch responses accordingly, (i.e.; Maintenance, PBX, Front Desk, Housekeeping employees, guests, etc.)
Constantly issues all keys and radios for use throughout shift ensuring proper control procedures are being utilized.
Constantly log all incoming calls and dispatch responses indicating time dispatched, person issued to and time completed.
Constantly receives A.M./P.M. Housekeeping reports and updates room status in computer according to report.
Constantly log special guest requests for service times on a daily basis and ensure request is dispatched to appropriate supervisor.
Constantly maintain positive Guest/Employee relations when handling requests, inquiries or complaints.
Constantly prepares supervisor clipboards with computer reports and appropriate forms for use throughout the shift.
Frequently organize and file all daily paperwork.
Frequently enter all work orders into Housekeeping computer system.
Frequently performs other duties and responsibilities as requested.
Constantly hearing, sitting, using hand/eye coordination, speaking, and typing while answering and logging, all Housekeeping phone lines and dispatching calls accordingly; updating room status in computer system.
Constantly demonstrating knowledge and use of basic reading and writing skills to log all housekeeping calls, and guest requests.
Constantly demonstrating ability to communicate with fellow employees and understand procedures.
Constant mental alertness to achieve high level of accuracy in completing tasks.
Frequently walking (up to 50 ft- @ unlimited times throughout the day), carrying/lifting (up to 5 lbs. unlimited times), standing, handling, reaching, and using wrist motion while preparing Floor Supervisor’s daily clip boards and handing out keys and radios.
Assistant Executive HousekeeperFull
This position oversees the daily operation of the Housekeeping department to ensure 3-Diamond level of cleanliness, accommodations, and guest service including training and developing staff, ensure proper safety and departmental procedures are maintained and assisting the Executive Housekeeper in daily management of department operations and responsibilities. Maintain & consistently enforce departmental rules & procedures as approved by Director of Housekeeping. Review efficiency/quality rating and scores of all Guestroom Attendants, Utility Cleaners, Floor Care Specialists, and General Cleaners. Recommend commendations and perform coaching and counseling as needed. High school diploma or equivalent with 5 years supervisory experience, preferably in Housekeeping or Hotel/ Casino operation. Must have solid understanding of Housekeeping management with strong organizational and interpersonal skills. Must be able to deal effectively with internal/external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information to resolve conflicts. Bell Services AttendantFull
Adheres to the policies and procedures of the Bell & Valet Department.
Provides positive service standards including but not limited to courtesy, sincerity, and enthusiasm to all guests of the Hotel.
Delivers baggage to and from guestrooms as assigned.
Delivers sundry items, mail, packages, laundry, flowers, etc. to guest rooms and employees upon request, assist loading and unloading of baggage from guests’ vehicles, performs room changes as assigned.
Maintains interaction with Limo Dispatcher and Drivers, Door Attendant and Valet Parking Attendants to promote quality service to guests.
Performs other duties and responsibilities as requested by Hotel Management.
Drive company vehicles as required.
Open car doors and entry doors for guests.
Act as a Concierge when needed and gives guests information on amenities, services and local information.
Able to lift heavy objects. Excellent customer service skills required. High school diploma preferred. Previous Front Service experience preferred. Must have prior or be able to obtain CARE Certification. Floor SupervisorFull
This position ensures rooms and corridors are prepared for arrival and continued stay of Hotel Guests to standards commensurate with that of 4-star Hotel. A High School Diploma or equivalent is required and six years scheduling, housekeeping or general clerical experience or an equivalent combination of education, training and experience. Guest Room AttendantFull
This position preparesguest rooms for arrival and continue stay of hotel guests in accord with company standards. A High School Diploma or equivalent is required and minimum one year housekeeping or general cleaning experience or an equivalent combination of education,training and experience.Massage TherapistPart
This position provides high quality massage and body treatment services to all customers according to Company and departmental standards and policies. Job duties include but are not limited to: performs massages and body treatments in a professional and timely manner, maintains a clean and safe work environment for guests and employees and stocks and restocks massage rooms with necessary supplies. High School diploma or equivalent and one year Massage Therapy or Spa Operation experience. Massage Therapy License is required and National certification in massage therapy required within one year of employment. Parking Attendant- Part TimePart
This position is responsible to assist guests by parking and retrieving their vehicles while demonstrating the highest level of customer service. A High school diploma or equivalent and one year driving experience, or an equivalent combination of education, training and experience. Must be at least 18 years of age. Valid Driver’s License required. Must be able to drive automatic and standard transmission vehicles. VIP SupervisorFull
The VIP Supervisor supervises the activities of Bell Services, Valet, Transportation, Limo Services and VIP check-in while ensuring the highest level of guest and employee satisfaction possible.
Adheres to the policies and procedures of the Front Services and Hotel Department.
Communicates with casino hosts and other departments for VIP events and reservations.
Ensures every employee in the department provides positive service standards to include, but not limited to, courtesy, sincerity, and enthusiasm to all guests and patrons of the Hotel and Casino by promoting such standards through example.
Maintains a high level of productivity through proper staffing of the employees.
Maintains good communication within and between departments associated with Bell & Valet, provide leadership, counseling and training for all employees, evaluate and discuss performance levels with employees.
Communicates with employees and understands procedures.
Responsible for training new employees in operations and instructs them in policy and procedures.
Handles difficult guest situations within limits of authority and ensure that an efficient and courteous service is provided.
Drives cars or limos for guests or other employees, valet parks cars, assist guest with luggage or check guests in to Hotel.
Performs other duties and responsibilities as requested by Hotel Management.
High school diploma or equivalent and six years hotel Front Services experience, or an equivalent combination of education, training and experience.
Valid Driver's license required.
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