• Gold Strike Resort and Casino - Tunica, Mississippi



Administrator Housekeeping - (status clerk)
Answers all courtesy calls and dispatch responses accordingly, while monitoring status of guest rooms and controlling the issue and retrieval of master keys and radios. Constantly answers all Housekeeping lines and dispatch responses accordingly, (i.e.; Maintenance, PBX, Front Desk, Housekeeping employees, guests, etc.) Constantly issues all keys and radios for use throughout shift ensuring proper control procedures are being utilized. Constantly log all incoming calls and dispatch responses indicating time dispatched, person issued to and time completed. Constantly receives A.M./P.M. Housekeeping reports and updates room status in computer according to report. Constantly log special guest requests for service times on a daily basis and ensure request is dispatched to appropriate supervisor. Constantly maintain positive Guest/Employee relations when handling requests, inquiries or complaints. Constantly prepares supervisor clipboards with computer reports and appropriate forms for use throughout the shift. Frequently organize and file all daily paperwork. Frequently enter all work orders into Housekeeping computer system. Frequently performs other duties and responsibilities as requested. Constantly hearing, sitting, using hand/eye coordination, speaking, and typing while answering and logging, all Housekeeping phone lines and dispatching calls accordingly; updating room status in computer system. Constantly demonstrating knowledge and use of basic reading and writing skills to log all housekeeping calls, and guest requests. Constantly demonstrating ability to communicate with fellow employees and understand procedures. Constant mental alertness to achieve high level of accuracy in completing tasks. Frequently walking (up to 50 ft- @ unlimited times throughout the day), carrying/lifting (up to 5 lbs. unlimited times), standing, handling, reaching, and using wrist motion while preparing Floor Supervisor’s daily clip boards and handing out keys and radios.

Assistant Executive Housekeeper
This position oversees the daily operation of the Housekeeping department to ensure 3-Diamond level of cleanliness, accommodations, and guest service including training and developing staff, ensure proper safety and departmental procedures are maintained and assisting the Executive Housekeeper in daily management of department operations and responsibilities. Maintain & consistently enforce departmental rules & procedures as approved by Director of Housekeeping. Review efficiency/quality rating and scores of all Guestroom Attendants, Utility Cleaners, Floor Care Specialists, and General Cleaners. Recommend commendations and perform coaching and counseling as needed. High school diploma or equivalent with 5 years supervisory experience, preferably in Housekeeping or Hotel/ Casino operation. Must have solid understanding of Housekeeping management with strong organizational and interpersonal skills. Must be able to deal effectively with internal/external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information to resolve conflicts.

Attendant PBX
Handles all incoming and outgoing calls in a courteous and efficient manner as outlined by Gold Strike Casino Resort Company and departmental standards. Provides guests with services such as wake-up calls, messages, paging, long distance assistance and other special services such as screening calls as requested by guests or administrative personnel. Operates the beeper system. Operates the TDD machine. Informs guests of functions and facilities upon request. Keeps own information on personnel and departments up to date. Read all departmental training material, including memos, yellow, and newsletters & responsible for knowing and understanding all material. Interact closely with fellow employees. Perform other duties as requested by the PABX Management and Supervisory staff. Perform data entry. Takes direction and making decisions as necessary

Bell Services Attendant
Adheres to the policies and procedures of the Bell & Valet Department. Provides positive service standards including but not limited to courtesy, sincerity, and enthusiasm to all guests of the Hotel. Delivers baggage to and from guestrooms as assigned. Delivers sundry items, mail, packages, laundry, flowers, etc. to guest rooms and employees upon request, assist loading and unloading of baggage from guests’ vehicles, performs room changes as assigned. Maintains interaction with Limo Dispatcher and Drivers, Door Attendant and Valet Parking Attendants to promote quality service to guests. Performs other duties and responsibilities as requested by Hotel Management. Drive company vehicles as required. Open car doors and entry doors for guests. Act as a Concierge when needed and gives guests information on amenities, services and local information. Able to lift heavy objects. Excellent customer service skills required. High school diploma preferred. Previous Front Service experience preferred. Must have prior or be able to obtain CARE Certification.

Floor Supervisor
This position ensures rooms and corridors are prepared for arrival and continued stay of Hotel Guests to standards commensurate with that of 4-star Hotel. A High School Diploma or equivalent is required and six years scheduling, housekeeping or general clerical experience or an equivalent combination of education, training and experience.

Front Desk Clerk
This position is responsible for the check in and checkout hotel patrons in accordance with Gold Strike standards and act as information resources regarding guest inquiries. A High school diploma or equivalent and one year front desk experience, or an equivalent combination of education, training and experience.

Guest Room Attendant
This position preparesguest rooms for arrival and continue stay of hotel guests in accord with company standards. A High School Diploma or equivalent is required and minimum one year housekeeping or general cleaning experience or an equivalent combination of education,training and experience.

Parking Attendant- Part Time
This position is responsible to assist guests by parking and retrieving their vehicles while demonstrating the highest level of customer service. A High school diploma or equivalent and one year driving experience, or an equivalent combination of education, training and experience. Must be at least 18 years of age. Valid Driver’s License required. Must be able to drive automatic and standard transmission vehicles.

Spa Receptionist
Adheres to the policies and procedures of the Spa Department. Provides positive service standards including courtesy, sincerity and enthusiasm to all guests of the salon. Answers phones, open/closes guest checks, handle payments, stock supplies. Schedules appointments for the spa/salon services, taking into consideration the timing of the services. Knowledgeable of the products and services and makes recommendations to the guests. Greets and departs guests of the spa. Ensures the comfort and safety of each guest. Maintains accurate records of receipts as specified by departmental policies and procedures. Utilizes excellent customer service skills to establish rapport with guests. Performs other duties and responsibilities as requested by the Spa Director. High School diploma or equivalent and one year experience as a Receptionist in a spa/salon or similar position or an equivalent combination of education, training and experience. Must be CARE certified or is capable of being certified for CARE.

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