This position does the following: Review and investigate all property and casualty claims to determine if there is hotel exposure as expeditiously as possible. Adjust claims fairly and settle claims equitably.
Subrogate against third parties to seek monies owed to the hotel.
Set and maintain loss reserves in accordance with the stated policies by recognizing potential exposure and providing sufficient reserves to cover settlement costs.
Organize and maintain claim files. Accurately track payments and reserves.
Compose letters and respond in a timely manner to guests and/or attorneys.
Keep caseloads at manageable levels, maintain and utilize dairy system and ability to utilize Index System for the background investigations.
Keep supervisor informed of claims status.
Interact with each department and keep them informed of loss exposure in their area. Must have the ability to recommend corrective action for improving loss exposures if trends are being established.
Perform site inspections for claim investigations as necessary.
Meet with guest in-house as necessary to resolve claims.
Maintain 24-hour pager contact with the hotel.
High School diploma or equivalent and four years of worker’s compensation claims adjusting, evaluating and negotiating experience or an equivalent combination of education, training and experience. Minimum 1-year claims administration experienced required.
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